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Technical Support & OperationsHo Chi Minh City, Vietnam (Hybrid / Remote / Office)Full-Time

Technical Support Specialist (AI & Marketing Operations)

Provide hands-on technical support for Wizy's AI-driven marketing and software services: AEO, social media AI workflows, Google Maps Local SEO, Google & Meta Ads, AI landing pages, remote software installations, and customer onboarding for Wizy Salon POS & CRM.

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About the Role

As a Technical Support Specialist at Wizy, you will be the technical backbone supporting our core agency services and software products for businesses across Canada and North America. You will leverage cutting-edge AI tools (Claude, Codex, Gemini) to accelerate digital marketing operations (AEO, Local SEO, Ads, Landing Pages) and provide direct technical support to clients—including remote software installations and onboarding for Wizy's Salon management software and CRM system.

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Key Responsibilities

AI-Powered Services Execution — Support client service delivery using modern AI tools (Claude, Gemini, Codex): assist with Answer Engine Optimization (AEO), set up automated social media workflows, and conduct AI-driven Local SEO and Google Business Profile optimizations.

Ads & Conversion Tracking — Assist in setting up and running Google Ads and Facebook/Meta Ads with AI tools; configure and verify tracking pixels, Google Tag Manager, GA4, and conversion events.

AI Landing Page & Web Support — Assist in building, editing, and troubleshooting high-converting landing pages and website sections using AI coding assistants and modern web tools.

Remote Software Installation — Provide remote technical assistance (via UltraViewer, AnyDesk, TeamViewer) to install and configure software, POS setups, receipt printers, and workstation peripherals for clients.

Customer Onboarding & Training — Guide and train business owners and salon managers on how to effectively use Wizy Salon management software and the Wizy CRM system.

Troubleshooting & Issue Resolution — Diagnose and resolve software errors, operational hiccups, and system setup questions quickly and with a customer-centric mindset.

Documentation & SOPs — Maintain clear documentation, guides, FAQs, and internal SOPs for common technical workflows, software setup steps, and AI prompts.

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What We're Looking For

✦1–2 years of experience in Technical Support, IT Helpdesk, Operations, or Tech-Oriented Digital Marketing.
✦Degree or formal background in Information Technology, Computer Science, Software Engineering, Information Systems, or a related technical discipline.
✦Strong hands-on experience using generative AI tools (Claude, OpenAI / Codex / ChatGPT, Gemini) for coding assistance, problem solving, content, or process automation.
✦Practical understanding of web technologies (HTML, CSS, JavaScript, landing page builders) and tracking tools (Google Tag Manager, Meta Pixel, Google Analytics).
✦Proficiency in remote support tools (AnyDesk, UltraViewer, TeamViewer) and troubleshooting desktop software and peripheral hardware (printers, POS setups).
✦Customer-focused mindset with patience, strong communication, and clear explanatory skills when guiding non-technical clients.
✦Good technical English reading/writing skills to understand documentation, write prompts, and coordinate with cross-border team members; fluent Vietnamese required.

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Position Details

Employment — Full-Time.

Work Model — Hybrid, remote, or office-based in Ho Chi Minh City. Flexible working hours with coordination for Canadian client time zones when required.

Office — HiTek, Floor 6, Hai Au Building, 39B Truong Son Street, Tan Son Nhat Ward, Ho Chi Minh City, Vietnam.

Compensation — Competitive base salary negotiable based on technical capability and experience (1–2 years), plus project/performance bonuses.

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Why Join Wizy?

✦Work at the cutting edge of AI-driven marketing (AEO, AI workflows, prompt engineering, agentic tools).
✦Hands-on experience with both international SaaS products (Salon POS, CRM) and high-growth digital marketing services.
✦Fast-paced, collaborative international environment bridging Canada and Vietnam.
✦Clear growth path toward Technical Team Lead, Product Support Lead, or Solutions Engineer.

At a Glance

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Location

Ho Chi Minh City, Vietnam

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Work Model

Hybrid / Remote / Office

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Employment Type

Full-Time

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Experience

1–2 Years (IT / Tech Support)

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AI Stack

Claude, Codex, Gemini

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Compensation

Competitive (Negotiable)

Ready to Apply?

Submit your CV along with a brief introduction highlighting your technical background, your experience with AI tools (Claude, Codex, Gemini), and any relevant support or web/ads projects you have worked on. Complete the form below to apply. Only shortlisted candidates will be contacted.

Apply now

Wizy Marketing Agency is Ontario's #1 Hybrid Marketing Partner for Vietnamese-owned SMEs. wizy.ca

Job application

Position: Technical Support Specialist (AI & Marketing Operations)